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Guiding Principles

We are constantly striving to create a work place that encourages creativeness, customer centric attitudes and respect. From top to bottom our staff are continuously reminded of and recognized by our guiding principles.

Principles That Guide Our Work

  • We continually improve the quality of everything we do
  • We are customer-driven
  • Everything we do provides a service
  • We outperform our competitors in meeting our customers’ needs
  • We are accurate and timely
  • We are relevant to people’s lives and their community
  • We bring a sense of order and identity
  • We meet our deadlines
  • We have a sense of urgency in all we do

Principles That Guide Our Culture

  • We rely on the participation and initiative of every single person
  • We have decision making as close to the customer as possible
  • We recognize each other’s successes
  • We support the growth of people, both personally and professionally
  • We respect the value and contribution of each individual
  • Every job is essential to our success
  • We communicate openly and honestly
  • We listen
  • We work in partnership with each other
  • We act with integrity, honesty, a sense of ethics
  • We keep our commitments

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